Refund Policy

Version v1.0 · Effective date: September 7, 2026

1. 48-Hour Conditional Refund Window (First-Time Subscriptions Only)

Zero-Usage Condition: For an account's initial subscription payment only, you may request a full refund within 48 hours of the transaction succeeding, provided that zero subscription credits have been consumed (settled research queries = 0) and no research request is currently running.

Once you execute any AI query or consume any computational credits from your plan, the digital service is considered fully delivered and accepted, and the right to request a refund is immediately and permanently forfeited. Trial periods that were not billed have no refundable amount.

2. Automatic Renewals Are Strictly Non-Refundable

Subscriptions renew automatically at the end of each recurring billing cycle (monthly or annually) unless cancelled before the renewal date. Because we provide an immediate, self-service cancellation mechanism at any time via the Manage Billing dashboard (powered by Stripe Customer Portal), all recurring renewal charges are final and non-refundable. We do not provide prorated refunds or credits for partial billing periods upon cancellation.

3. Top-Up Credit Packs Are Final & Non-Refundable

Purchased top-up credit packs represent permanent, non-expiring digital computational quotas. All purchases of top-up credits are final, non-refundable, and non-exchangeable upon payment completion (except where non-delivery occurred due to an unresolved technical failure on our server).

4. How to Request a Refund & Bank Processing Timeline

  1. If you qualify under Section 1, send an email directly to support@creatorredd.vip with the subject line "Refund Request - [Your Billing Email / Invoice ID]".
  2. Our team will verify your account consumption logs within 2 business days. Eligible refunds are submitted directly through Stripe within 3 business days.
  3. Approved refunds are returned to the original payment method in the currency billed. Once submitted, it typically takes 5 to 10 business days for your card issuer or bank to reflect the funds on your statement.

5. Effect of a Subscription Refund

Issuing a subscription refund terminates your subscription immediately: the unused periodic credits for that cycle are revoked and research desk access stops. Any separately purchased top-up credits remain intact in your account.

6. Dispute & Chargeback Prevention

Notice on Friendly Fraud: If you have any questions or concerns regarding a charge, you agree to contact us at support@creatorredd.vip before contacting your bank or card issuer. Initiating an unjustified chargeback without prior communication constitutes a material breach of our Terms of Service. In the event of an abusive or fraudulent dispute, we reserve the right to permanently terminate your account and submit all IP logs, cryptographic consumption proofs, and agreement timestamps to your financial institution and anti-fraud registries.